Terms & Conditions


The contents of this website are mainly aimed at those accessing the site from the U.K. By accessing this site you agree to the terms and conditions set out herein. All access to this website and purchases by you on this website of any products are governed by English Law and will be deemed to have taken place in England and subject to the full jurisdiction of the English Courts. We have taken great care to make sure the contents provided on this website the most accurate to the best of our ability. Phoenix Pharmacy disclaims all warranties fully with regards to the contents of this site.

Registered address:

Urmston Pharmacy
287B Stretford Road,
M41 9NU

Pharmacist in charge: Mr Muhammad Ali, BSc Hons, MRPharmS, GPhC. No. 2049023

You may check our registration details with the General Pharmaceutical Council at:

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By registering you confirm you are 18 years old or over and provide correct details about you. You give consent to using your details to check your identity with the NHS or any other third party deemed necessary in your best interest for your health and safety. All details you provide including personal and medical information will be treated as strictly confidential as per our contract with the NHS and UK law. Where necessary your Summary Care Record (SCR) will be accessed by the Duty pharmacist to ascertain whether any treatment you purchase is suitable for you (https://digital.nhs.uk/services/summary-care-records-scr). If you register for the NHS prescription service, your details will be used as required to help provide that service.

Availability of Goods and prices:

Phoenix Pharmacy will endeavor to maintain the best range of healthcare products to meet your personal needs but reserves the exclusive right to add, delete, vary and restrict any products, change prices, offer or withhold any services at its own discretion, anytime without any reason or so as to comply with change in regulations without prior notice.


By placing an order through Phoenix Pharmacy you are making an offer to buy products or services available but it will not constitute a sale agreement. Once your order is received it will be processed, once payment is received it will be dispatched. Prior to that Phoenix Pharmacy reserves the right to accept, withhold or refuse any orders or services at its own discretion without any reason or prior notice. Images of products and packaging may vary. It is your responsibility to ensure you comply with your local Law.

Phoenixpharmacy.co.uk will only fulfill orders from customers within the UK. If you are not a resident of the UK, you are free to use the website for information purposes but do not place any orders. Any orders placed from outside of the UK will be cancelled.

Selection of medicines:

You should only select and purchase any medicinal product (s) from this site only after seeking professional medical advice as to the diagnosis of your medical condition and the appropriate treatment for it. Our pharmacist is always available should you need any health advice. If you need your medication urgently you should visits your nearest convenient pharmacy where they will be able to deal with your request promptly.

Product Quantity Limitations:

Due to regulations, some products will be limited to one pack per person and per order.

Delivery of Goods:

All NHS and private prescriptions delivered free of charge. For all other orders there is a minimum delivery charge of £4.99 and free delivery on all U.K. orders of £40 or above in a single transaction and upto 2kg in weight, excludes gift boxing and infant formula and nappies. Delivery is usually 2 to 5 working days; bulky and heavier items could take longer. There may be delays to the Isle of Man and Scottish Islands and may be subject to extra delivery charge. Delivery charge includes postage and packaging and insurance. All orders are subject to availability. Your orders may be delivered in separate parcels and by different couriers. We cannot deliver to P.O Box addresses. You must be available to sign for your delivery. Phoenix Pharmacy will not be responsible for any delays in delivery, losses or damages or confiscation of goods due

Returns Policy:

Phoenix Pharmacy will do its utmost to ensure any orders reach you in satisfactory conditions. If for any reason you are not completely satisfied with your order please return your ordered items in its original packaging unopened with the seals intact. If it is a mistake on our part than we will give you a full refund including delivery charge as soon as the return is processed. If it is a mistake on your part we cannot refund your delivery charge and there will be a 10% handling charge on all goods returned in the condition it was received. Exceptions apply to medicines and foodstuffs where a refund will only be given if we have sent the order in error. If you place an order in error and the order is processed and dispatched before you notify us, you may return the items ordered in error, once received, for safe disposal BUT we will not give any refund and will not reuse any such returned items. This is in line with current regulations.


Phoenix Pharmacy always places its customers first. Every effort will be made to ensure you have the best shopping experience with us. If however, for any reason, you feel you have not received the best service you expected, please contact our complaints manager:

Mr Muhammad Ali Urmston Pharmacy
287B Stretford Road,
M41 9NU
Tel/Fax: 0161 864 3733

Links to other websites:

Links provided to other websites are intended for your own benefit. Phoenix Pharmacy does not endorse or accept any liabilities of any sort resulting from your use of those sites. If you follow any links to pages outside of the phoenix pharmacy domain it is entirely at your own risk and it is your responsibility to ascertain whether any products, information, advice or services provided are beneficial to you or otherwise.

Accuracy of contents, mistakes and omissions:

We have taken great care to make sure the information provided on this website the most accurate and useful to the best of our ability. However we cannot take any responsibility for any genuine mistakes or omissions and any unintended damages of any sort. Errors and omissions excepted.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.


All contents in this site are protected by copyright. You must not copy, transmit or distribute in any form any contents of this website without our permission other than that is allowed as part of you using this website within its terms and conditions.